At Velvoria Apparels, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery if the product meets the following conditions:

  • The item must be unused and unwashed

  • The product must be in its original condition and packaging

  • All tags and labels must be intact

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items purchased on sale or promotional discount

  • Customized or altered products

  • Items damaged due to improper handling by the customer

Exchange Policy

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery. We will arrange an exchange for the correct item.

Refunds

Refunds are only issued in the following situations:

  • If the product is out of stock

  • If the item received is defective or incorrect

Approved refunds will be processed through the original payment method or bank transfer within 5–10 working days.

Shipping Costs

Shipping charges are non-refundable unless the product received was incorrect or damaged.

Customers may be responsible for return shipping costs unless the return is due to our error.

How to Request a Return

To request a return or exchange, please contact our support team with the following details:

  • Order number

  • Product name

  • Reason for return

  • Clear photos of the product (if damaged)

Contact Us

For any return or refund requests, please contact us:

Velvoria Apparels
Customer Support: +92 313 2023029